Business-to-business claims
As a wholesale supplier, we do not offer change-of-mind returns. This policy covers quality and quantity claims on delivered goods, handled fairly and promptly in support of long-term business relationships.
Check your goods on receipt
- Quantity discrepancies or visible damage: report within 7 days of delivery.
- Quality defects (materials, workmanship or defects affecting use): report within 14 days of delivery.
- Keep the goods and original packaging, and provide photos (and samples if requested) as evidence.
How we handle claims
After verification, we will agree with you on one of the following:
- Replacement or re-work of defective goods;
- Credit or partial refund proportional to the affected quantity;
- Full refund — only where the goods are unusable and replacement is not practicable.
What is not covered
- Damage caused by improper storage, handling or use after delivery.
- Normal wear, or minor cosmetic variations within industry-accepted tolerances.
- Claims reported after the time limits above.
- Issues caused by buyer-supplied specifications or materials.
Dispute resolution
If we cannot agree on a claim, both parties will negotiate in good faith. Unresolved disputes are handled under the governing law and disputes clause of our Terms & Conditions of Sale.
Contact
Email: beautybrush007@outlook.com · WhatsApp: +852 6560 7075